Terms and Conditions

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Last updated: 17 October 2026

Welcome to Occasion Balloons Bristol. These Terms & Conditions explain how our balloon decoration services work, including bookings, payments, cancellations and the installation of displays.

By confirming a booking with us, you agree to these terms. We recommend reading them before placing an order.

Occasion Balloons Bristol provides balloon decorations for a range of occasions, including birthdays, weddings, engagements, baby showers and corporate events.

Our services may include balloon arches, garlands, personalised balloons, event displays and other bespoke balloon decorations.

Each booking is tailored to the customer's requirements, venue, chosen colours, theme and budget. The agreed services and price will be confirmed before the booking is finalised.

All bookings are subject to availability.

A booking is confirmed once we have agreed the details of the order with you and any required deposit or payment has been received.

Customers are responsible for providing accurate information, including the event date, location, installation time, access arrangements and any relevant venue restrictions.

Please let us know about any specific requirements before confirming your booking.

Prices depend on the size, design, materials and complexity of the display, together with any delivery, installation or collection requirements.

The price quoted will reflect the agreed design and services. Any additional requests or changes may result in an additional charge, which will be discussed with you before the work is carried out.

Where a deposit is required, the amount and payment deadline will be confirmed at the time of booking. Any remaining balance must be paid by the agreed date.

We reserve the right to postpone work where agreed payments have not been received, subject to the terms agreed with the customer and applicable consumer law.

We understand that event plans can change. Please contact us as soon as possible if you need to amend your booking.

Changes to the date, venue, display size, design or installation arrangements are subject to availability and may affect the price.

We will discuss any additional costs with you before confirming a change. We cannot guarantee that all requested changes will be possible, particularly close to the event date.

If you need to cancel your booking, please contact us in writing as soon as possible.

Any refund or cancellation charge will depend on the circumstances, the work already completed, materials purchased or personalised, costs reasonably incurred, and any applicable legal cancellation rights.

Deposits are not automatically non-refundable in every circumstance. Where a deposit or advance payment is retained, this will be assessed in accordance with the agreed booking terms and applicable law.

Some bookings made online or away from business premises may carry statutory cancellation rights. Exceptions may apply to certain personalised goods and services, so please contact us if you have questions about cancelling an order.

If we need to cancel a booking and you are not responsible for the cancellation, we will contact you as soon as reasonably possible and discuss an appropriate refund or alternative arrangement.

We aim to create displays that reflect the agreed design, theme and colour scheme.

Photographs on our website and social media are provided as examples of our work. Due to the bespoke nature of balloon decorations, the final display may vary slightly in appearance.

Balloon colours can look different depending on lighting, screens and the materials available. Exact colour matching cannot always be guaranteed.

Personalised wording, names, dates and other details will be based on the information provided by the customer. Please check these details carefully before approving a design.

We will discuss any significant changes to the agreed design with you where reasonably possible.

Where delivery or installation is included, the arrangements will be agreed before the event.

Customers are responsible for ensuring that we have suitable access to the venue at the agreed time, including any necessary permissions, parking arrangements and access to the installation area.

Please tell us in advance about any venue restrictions, access limitations or installation requirements.

If access is delayed, unavailable or unsuitable, this may affect the installation. We will work with you to find a reasonable solution where possible, but additional costs may apply if extra time, travel or work is required.

The customer is responsible for obtaining any permissions required from the venue for the display and installation.

Balloon decorations can be affected by weather, temperature, sunlight, wind, rain and other environmental conditions.

Outdoor displays are particularly vulnerable to these factors, and their appearance and lifespan cannot be guaranteed.

We may recommend an alternative design, location or installation arrangement if conditions are unsuitable. Any material changes will be discussed with you where reasonably possible.

Once a display has been installed or handed over, its condition may be affected by handling, movement, environmental conditions or interference by others.

We cannot guarantee a particular lifespan for balloons or displays.

Balloon displays must be used and positioned appropriately. Customers should follow any care or safety instructions provided with their display.

Displays should be kept away from naked flames, excessive heat and other potential sources of damage or danger. Balloons and small decorative components may present choking hazards to young children and pets.

Customers are responsible for ensuring that displays are used safely after handover and are not moved or altered in a way that creates a risk.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence.

Occasionally, circumstances outside our reasonable control may affect a booking. These could include severe weather, venue closures, transport disruption, supplier problems or other unexpected events.

If this happens, we will contact you as soon as reasonably possible and discuss practical alternatives.

Any changes, rescheduling or refunds will be considered in light of the circumstances, the services already provided, costs reasonably incurred and applicable law.

We may photograph our displays for our portfolio, website or social media.

We will respect customers' privacy and will not knowingly publish identifiable photographs of customers, children or private event guests for promotional purposes without appropriate permission.

If you do not want your balloon display photographed for promotional use, please let us know before the event.

We want our customers to be happy with their balloon decorations.

If you have a concern about your booking or display, please contact us as soon as possible at enquiries@occasionballoonsbristol.co.uk, explaining the issue and including photographs where relevant.

We will review your concern and aim to resolve it fairly and promptly.

We use personal information to respond to enquiries, manage bookings, arrange delivery and installation, process payments and provide customer service.

Please refer to our Privacy Policy for more information about how personal information is handled.

We may update these Terms & Conditions from time to time. The version applicable to a booking will be the version agreed when that booking was confirmed, unless a change is required by law or otherwise agreed with the customer.

If you have any questions about these Terms & Conditions or our services, please contact:

Occasion Balloons Bristol

Email: enquiries@occasionballoonsbristol.co.uk

Website: https://occasionballoonsbristol.co.uk/

These Terms & Conditions are intended to be read alongside any specific quote or booking confirmation provided to the customer.