Privacy Policy

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Last updated: 15 October 2026

Occasion Balloons Bristol provides bespoke balloon decorations for birthdays, weddings, baby showers, corporate events and other special occasions in Bristol and the surrounding areas.

This Privacy Policy explains how Occasion Balloons Bristol collects, uses and protects your personal information when you visit our website or contact us about our services.

For the purposes of data protection law, Occasion Balloons Bristol is responsible for the personal information described in this policy.

Contact details

Business name: Occasion Balloons Bristol
Email: enquiries@occasionballoonsbristol.co.uk
Website: https://occasionballoonsbristol.co.uk/

We may collect and process the following information when you contact us or use our website:

• Contact details: your name, email address and telephone number.
• Event information: the type of event, event date, venue or location, preferred colours, themes and details about the balloon decorations you are interested in.
• Enquiry information: messages, questions, photographs or other information you choose to send us.
• Website information: technical information about your visit, such as your IP address, browser type and information collected through cookies or similar technologies, where applicable.

Please only provide personal information that is relevant to your enquiry.

We use your personal information to:

• Respond to enquiries and requests for quotations.
• Discuss your event and recommend suitable balloon decorations.
• Prepare quotations and manage bookings.
• Communicate with you about your enquiry or booking.
• Arrange the delivery, collection or installation of displays where applicable.
• Maintain business records and meet our legal obligations.
• Maintain, protect and improve our website and services.

We will only use your information for purposes that are relevant to your enquiry, booking or our legitimate business needs.

We will not use your contact details for unrelated marketing without an appropriate lawful basis.

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following:

• Taking steps before entering into a contract: to respond to your enquiry, prepare a quotation or discuss a potential booking at your request.
• Contractual necessity: to manage and fulfil a booking you have made with us.
• Legitimate interests: to manage our business, maintain relevant records, respond to communications and protect our website, where these interests do not override your rights.
• Legal obligations: where we need to retain or disclose information to comply with the law.

Where we rely on consent, you can withdraw it at any time.

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.

Information submitted through our website may be processed or stored by our website provider and the services used to receive and manage enquiries.

Only people who need access to your information for legitimate business purposes should have access to it.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or record-keeping requirements. When it is no longer needed, we will securely delete it or otherwise dispose of it appropriately.

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Our website hosting and website form providers.
• Email and communication service providers.
• IT, security or technical support providers.
• Professional advisers or public authorities where required by law.

If a booking requires us to work with a venue or another supplier, we will only share relevant information where necessary and appropriate.

Where service providers process personal information on our behalf, we take reasonable steps to ensure that suitable safeguards are in place.

Some service providers may process information outside the UK. Where this occurs, applicable data protection requirements and safeguards must be followed.

Our website may use cookies and similar technologies to support website functionality, security, preferences and, where enabled, website analytics or marketing.

Cookies are small files stored on your device. Some are necessary for the website to function, while others may help us understand how visitors use the website.

Where consent is legally required for non-essential cookies or similar technologies, these should only be used after you have given valid consent. You can manage your preferences through the website's cookie settings, where available.

You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

The cookies and tracking technologies used on this website depend on the services and settings enabled. Please contact us if you have questions about our use of cookies.

Our website may contain links to third-party websites and social media platforms, including Google, Facebook and Instagram.

If you follow these links, the relevant third party may collect and process information about you in accordance with its own privacy policy.

We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

Under applicable data protection law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Restrict processing of your information in certain circumstances.
• Object to certain types of processing.
• Request data portability where the legal requirements apply.
• Withdraw consent where we rely on consent to process your information.

These rights are subject to certain conditions and exceptions.

To exercise a right or ask a question about your personal information, please contact us using the email address provided in this policy. We may need to verify your identity before responding.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve them.

You also have the right to complain to the UK's Information Commissioner's Office (ICO), which oversees data protection.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any changes will be published on this page, together with an updated revision date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Occasion Balloons Bristol
Email: enquiries@occasionballoonsbristol.co.uk
Website: https://occasionballoonsbristol.co.uk/